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ESP @ Work: Global Airline improves safety, operational reliability & customer services with Security in the Cloud

“Speeding up our adoption of new technology is a priority, but what’s truly exciting is the opportunity we have to use the relationships we have with our customers – and the insights they entrust to us – to shape service and create new businesses.” – CEO at a leading global airline.

World’s leading long distance airline improves safety, operational reliability and customer services with Cloud Infrastructure Security.

Overview

The CEO of the world’s leading long distance airline selects Evident.io to drive excellence with cloud projects and improve safety, operational reliability and customer services with ESP, gaining visibility awareness and strengthen the security of their AWS infrastructure.

Customer Profile

Regarded as the world’s leading long distance airline and one of the strongest brands globally, they have built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. The organization has a very broad portfolio of subsidiary businesses ranging from Freight Enterprises to Frequent Flyer programs.

Background

The Global Airline’s priority is to continually improve the safety, operational reliability and customer service. As cloud computing gains prominence, the opportunity for airlines to build brand value, better serve and understand customers, and drive excellence with cloud projects has become a reality. This interaction of airlines and airports using cloud services worldwide to deliver new services to the industry – from delivering great passenger services and self-service facilities, the management of aircraft maintenance, estimating travel times, aircraft identifications, emission controls, traffic modeling, integrated fare management and customer loyalty programs.

A majority of airlines are currently using the cloud to build new areas of customer experience, customer self-service, ancillary revenue offerings, along with collecting and analyzing data for business intelligence purposes. Select critical operational tasks, such as gathering data from sensors (IoT) to manage maintenance records, have been passed off to the cloud. Because of this proven success, the Global Airline has proclaimed “cloud-first” strategy as the foundation for their IT operations.

Problem

The Chairman of the Board for the Global Airline stated the foundation of future growth for the organization would be by reducing costs, growing revenue while continuing to improve the experience for their customers. The organization is relying on the AWS cloud for increased cost savings, substantial operational efficiencies and fast, agile delivery of enhanced, new customer services and revenue streams. Governance, risk, and compliance, along with privacy and security are critical to ensuring customer confidential data is not compromised along with protection of corporate intellectual property and the airline was in search of a tool to help them automate this process.

Solution

The executive team selected Evident Security Platform (ESP) to provide visibility and awareness into their AWS security and controls. Because of their “cloud-first” strategy, their Executive Management partnered with Evident.io to integrate key practices and technology, ESP, to produce more secure software and support faster fixes to security problems while increasing visibility for the Security Operations and Cloud teams.

Results

Evident.io helped the Global Airline to increase velocity of application migration & development by embedding ESP near real-time security capabilities into their DevOps pipeline. By creating security workflows through integrations with ESP’s security intelligence feeds into Slack, ServiceNow and others applications, the Security Operations and Cloud teams have been able to achieve near real-time response to security incidents, configuration drift, and compliance deviation.

In addition, ESP’s flexible custom signatures enable the Security Operations and Cloud teams to reduce risk, audit, and compliance validation efforts, displacing manual efforts and saving the organization significant labor cost. ESP triggers customer-defined alerting workflows when any negative security change is applied to the environment, whether it is done intentionally, accidentally, or by malicious attackers. This enables them to protect their environments proactively by triggering automated remediation workflows and launching incident response actions through ESP’s sophisticated API and a real-time security engine.

Learn more

To find out more about how our technology can empower you to solve this problem visit our website. ESP provides a single pane of glass view of all of your AWS accounts, regions and services in one easy to customize dashboard. By consuming all of Amazon’s APIs, ESP can detect and uncover vulnerabilities in your environment and alert security teams of configuration changes and policy violation and provide a path to remediation.

You can try ESP free for 14 days and start securing your cloud infrastructure within minutes. You can use the tool on your own, just signup and get started — or we can help you along the way. It’s your choice.

About this ESP @ Work Blog Series

ESP @ Work provides insight into real customer implementations. These snapshots describe how Evident Security Platform (ESP) helps our customers maintain and benefit from continuous security and compliance in the cloud. All ESP @ Work posts are anonymous because we respect that our customers are not always able to publicly share their success.
Read more Customer Success Stories here.

About Alison Arnott

Alison Arnott is the Director of Marketing at Evident.io. Her career as a marketing leader spans over 10 years with international experience across marketing communications, demand generation and product marketing leadership roles at both high-growth software startups and Fortune 1000 companies. Alison brings a great mix of creative, strategic thinking and tactical execution.

More posts by Alison

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