PagerDuty Incident Response Guide to Avoid the 3 AM Call

PagerDuty Incident Response Guide to Avoid the 3 AM Call

No one likes a 3 AM phone call, it doesn’t matter if you’re running for President or if you’re the lead DevSecOps engineer. Unless you’re prepared, 3 AM phone calls generally suck.

Running’s ESP will help prevent those dreaded 3 AM phone calls from happening. Prepared AWS enterprises will do everything in their power to mitigate potential downtime.

Our partners at PagerDuty recently released a version of their incident response guidewhich covers pretty much everything from preparing to go on-call, definitions of severities, incident call etiquette, how to run a post-mortem, providing a post-mortem template, and they even include their security incident response process.

I’d encourage you to check it out, even if it’s just a refresher of the best practices you’ve already got in place.

PagerDuty Incident Response Guide


About William Knowles

William Knowles is an accomplished open source intelligence analyst and instructor on information security and intelligence to the U.S. Government, Military and defense contractors. William implements an innovative problem-solving approach to complex situations based on his wide breadth of knowledge and experience in multiple fields.

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